Adeva follows a strict cancellation policy and requires a credit card number to hold all appointments. Canceled and missed appointments directly affect the livelihood of our service providers. If you need to cancel your reservation for any reason, you must call the salon and notify us within 48 hours of your appointment time. 50% percent of the service will be charged to the credit card on file for cancelation after 48 hours and full service cost will be charged to any missed appointment without notice. This policy also applies to services scheduled within the 48 hour window. You will receive a confirmation reminder 2-3 days prior to your scheduled appointment to help avoid any scheduling issues. As an appointment based salon, prompt start times are integral to being able to provide the best possible service for our guests. It is with that focus, we cannot accommodate extreme tardiness. There is a grace period of 15 minutes at the start time of all appointments. If a guest's arrival extends past the grace period allotment, their appointment is subject to cancellation with the assessment of a 50% reserved service fee. Notice of any chance of a late arrival is greatly appreciated. We appreciate your understanding and support of our salon and stylists.